A detailed client care letter will be issued to clients setting out the terms of my engagement before any work is started.
Direct (Public Access) guidance for lay clients:
Client complaints policy:
A client complaints policy is available on request. A client has the right to complain to the Legal Ombudsman the procedure for which can be found here. You can write to the Legal Ombudsman at: Legal Ombudsman, PO Box 6806, Wolverhampton. WV1 9WJ, telephone number: 0300 555 0333; Email: email@example.com. More information about the Legal Ombudsman is available on their website: http://www.legalombudsman.org.uk/. A client must complain to the Legal Ombudsman either within 6 years of a barrister’s actions / failure to act, or no later than 3 years after the client should reasonably have known there were grounds to complain. The client must also complain to the Legal Ombudsman within 6 months of receiving the barrister’s final response to a complaint. Clients can complain to the Legal Ombudsman if they are unhappy with the final response to their complaint, or if their complaint has not been dealt with in 8 weeks.
Ekaterina Sjostrand is authorised and regulated by the Bar Standards Board.